General Questions
What materials are used in your jewelry?
We use high-quality materials, including 925 sterling silver, 18k gold-plated brass, solid gold, platinum, and ethically sourced gemstones. Each product description includes material details.
Are your gemstones natural or synthetic?
We offer both natural and lab-created gemstones. The product descriptions specify the type of gemstone used in each piece.
Do you offer custom jewelry designs?
Yes! We provide custom jewelry services, including engagement rings, name necklaces, and personalized bracelets. Contact our team for more details.
How should I take care of my jewelry?
- Store your jewelry in a dry, cool place.
- Avoid exposure to water, perfumes, and harsh chemicals.
- Clean it with a soft cloth and mild soap if needed.
Ordering & Shipping
How long does it take to receive my order?
Processing times vary, but standard orders typically ship within 3-5 business days. Custom orders may take longer, depending on the design.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and costs vary based on location. You can check estimated delivery times at checkout.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in their original packaging. Personalized or custom pieces are non-refundable.
How do I initiate a return or exchange?
Please contact our customer support team at [your email] with your order details, and we will guide you through the process.
Jewelry Sizing & Adjustments
How do I find my ring size?
You can use our ring size guide or visit a local jeweler for accurate sizing.
Can I resize my ring after purchase?
Some rings can be resized. Contact us with your order details, and we will check if resizing is possible.
